Several assisted living companies specialize in different types of services. Some of them work as a separate entity while others have attachments with therapy centers, recreational facilities, nursing homes, etc. Before you enroll your dear one at an assisted living center, it is important to consider some of the following aspects.
Things You Must Know
Paperwork – When you enquire with several assisted living companies as a prospective client, chances are you will be given a lot of rosy information. The services may sound very attractive and attention grabbing. However, the contract may not include everything that was promised to you during your first inquiry. Information may be camouflaged or there would be an untold understanding.
Do not be a victim of such practices. It is important to openly discuss the services and facilities offered by the center. Moreover, if the contractual agreement is different from verbal communication, do not be in a haste to sign the agreement. Read the contract documents carefully and raise questions in case of doubts. You have the right to information, so do not hesitate to seek clarification. Complete your paper work properly so that there are no discrepancies later.
Staff availability – Check the availability of the staff. If you feel that your loved one would require assistance round the clock, then ask for such services. Several assisted living companies have day and night care services. They may charge a higher fee for a 24 X 7 support system but it will be worth the money spent.
Additional services – Depending on your needs, choose a service provider that offers add on services. Some of the additional services would include recreational activities, outings and excursions, hobby classes, etc. Apart from that, if you think that your loved one would require a special medical attendant or a balanced diet or maybe some extra meals then ask for such flexibility. Get the approval in writing. Such discussions should not be kept verbal, drop an email to confirm your communication with the assisted living companies. This way you will be able to fight back if you are denied of anything.
Goodwill and reputation – Choose a community which is of good repute. Look for a service provider who has goodwill in the market. Check the credentials and be scrupulous during your selection process. You may also ask for testimonials to see the satisfaction level of the existing customers.
Pay a visit – It is important that you personally visit assisted living companies. Moreover, do not plan your visit and do not inform them about the same. Pay a sudden unplanned visit, as this way you will know the real situation. Check the hygiene and cleanliness of the center. Seek permission to check the kitchen and wash room area. These places are usually unhygienic and not maintained appropriately.